General:
- HLITOA is entitled, under certain circumstances and constraints, to change the tour date, pick-up time, drop-off time and tour route according to at its discretion while taking into consideration the tourists’ best interests.
- HLITOA reserves the right to visit alternative locations instead of those scheduled due to force majeure, bad weather or imposed security limitations.
- Tourists are obliged to follow the instructions of the tour guide or any other representative of the HLITOA .
- Tourists who decide to leave the tour in the middle before it is completed will not be entitled to a refund or compensation of any other kind.
- In the event that the tourist is late, the tour leader may at his discretion continue the tour. All expenses incurred due to the tourist’s delay will be covered by the tourist and he will not be entitled to claim compensation.
- The prices quoted do not include meals.
- VAT – By law, all citizens are required to add VAT on payment.
- Under certain circumstances, a change of vehicle may be required during the tour/pick-up/drop-off, in order to avoid delays, shorten travel time and ensure operational efficiency.
- HLITOA is not responsible for the loss of any belongings/ items during the tour. If we are able to locate the lost item for you, you will be required to come to our office in Jerusalem independently to reclaim your property.
- The minimum age for joining day tours or package tours is 4 years old (there is no minimum age for private tours).
- Our Daily Tours and Tour Packages/ Multi-Day Tours may be bilingual (English and another language).
- Privacy Policy – See our full Privacy Policy.
Credit Card Payment:
- Your credit card details are protected by the highest level of security.
- Your card is charged immediately when the booking is made. In the event that we are not able to charge your credit card for any reason, the booking will not be approved.
Copyright/ Use of website:
- The content of this website is the property of HLITOA . It is strictly forbidden to copy the website content or use it for any purpose. Violations of this policy will result in legal action.
Rates:
- Prices listed are current and valid. HLITOA can change prices at its own discretion.
Newsletter:
- We may send to you marketing emails with information about HLITOA deals, offers and other special promotions that we believe that you will find valuable, interesting or informative.
- You will receive marketing emails from us if you have given your consent, if you have requested them, or if you purchased goods or services from us and you have not opted out of receiving marketing emails.
- If you are no longer interested in receiving future email marketing communications from HLITOA , you have several choices for opting out of future mailings, you may unsubscribe at any time by following the directions and link included in each email marketing message we send.
Refunds:
- The customer is not entitled to claim a refund unless it is in accordance with our cancellation policy or under certain special circumstances which have been approved by the company management. Please note that this process takes time and is dependent on the credit company for processing.
Cancellation Policy:
Cancellation fees are indicated on each tour page. In addition, you can find this information on your booking confirmation email and here below:
Daily Tours:
- Cancellation fee of 25% charged for notification up to 2 days in advance.
- Cancellation fee of 50% charged for notification up to 1 day in advance.
- Cancellation fee of 100% charged for notification on the day of the tour.
- Non-Show – 100% Cancellation fees
Private Tours:
- Cancellation fee of 25% charged for notification up to 3 days in advance.
- Cancellation fee of 50% charged for notification up to 2 days in advance.
- Cancellation fee of 100% charged for notification less than 1 day.
- Non-Show – 100% Cancellation fees